Privacy & Personal Data Protection Policy

Last Updated: 31 August 2026

Hariisa Catering respects your privacy and is committed to protecting the personal data entrusted to us. This Privacy & Personal Data Protection Policy explains how we collect, use, disclose and safeguard personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).

1. Personal Data We Collect

When you interact with Hariisa Catering, we may collect personal data including your name, contact number, email address, billing or delivery information, event details, company information and other information you voluntarily provide to us.

Personal data may be collected when you:

• Submit an enquiry or request for quotation
• Place an order through our website
• Contact us through WhatsApp, email or social media
• Engage our catering services
• Subscribe to marketing communications
• Participate in promotions or campaigns
• Otherwise communicate with our team

Where online payments are processed through third party payment providers, payment information may be processed directly by those providers in accordance with their respective privacy and security policies.

2. How We Use Your Personal Data

We may collect, use or disclose your personal data where reasonably necessary to:

• Process and fulfil catering orders
• Prepare quotations and proposals
• Respond to enquiries
• Communicate regarding your order, quotation or event
• Coordinate catering, delivery, setup and collection arrangements
• Process payments, invoices and refunds
• Provide customer support
• Manage our customer and business relationships
• Improve our menus, services and website
• Send promotions and marketing communications where permitted or consented to
• Comply with applicable laws and regulatory requirements
• Prevent fraud, misuse and security incidents

We will not use your personal data for purposes materially different from those for which it was collected unless permitted by law or the necessary consent has been obtained.

3. Disclosure of Personal Data

Where necessary, Hariisa Catering may disclose personal data to third parties involved in providing our services, including payment processors, delivery and logistics providers, website and technology providers, professional advisers and relevant government or regulatory authorities.

Hariisa Catering does not sell your personal data to third parties.

Where third party service providers process personal data on our behalf, we will take reasonable steps to ensure that personal data is handled appropriately.

4. Marketing Communications

Where you have provided consent or where otherwise permitted under applicable law, we may contact you regarding Hariisa Catering’s menus, promotions, services, events and special offers.

You may request to stop receiving marketing communications at any time by using an unsubscribe facility provided or contacting us at hariisacatering@gmail.com.

5. Cookies & Website Data

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve website performance and support analytics or advertising activities.

Some cookies or technologies may be provided by third party services integrated with our website.

You may manage certain cookies through your browser settings or any cookie preference tools available on our website.

6. Protection of Personal Data

We take reasonable administrative, technical and physical measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, for legitimate business or legal purposes, or as required under applicable laws and regulations.

When personal data is no longer required, we will take reasonable steps to securely dispose of or anonymise it.

8. Access, Correction & Withdrawal of Consent

You may contact us to request access to or correction of personal data held by us, or to withdraw your consent to our continued collection, use or disclosure of your personal data, subject to applicable legal exceptions.

Withdrawal of consent may affect our ability to provide certain services where the personal data is necessary to fulfil your request, order or event.

Requests can be submitted to hariisacatering@gmail.com.

9. Data Protection Contact

For questions, requests or concerns regarding your personal data or this policy, please contact:

Hariisa Catering
Email: hariisacatering@gmail.com
Subject: Personal Data / PDPA Enquiry

We may require reasonable information to verify your identity before processing certain requests.

10. Changes to This Policy

Hariisa Catering may update this Privacy & Personal Data Protection Policy from time to time to reflect changes to our practices, services or applicable legal requirements.

The latest version will be published on our website together with its effective or last updated date.